Find answers to all your questions below. If you need further assistance, please contact us.
General & About Vijayta Closet
Our primary headquarters and dispatch center are located at A309, Odela, Bavdhan, Pune, Maharashtra 411021, India.
Currently, we operate exclusively online. This allows us to serve customers pan-India and offer our premium collections at competitive prices.
You can reach us via email at support@vijaytacloset.com or call/WhatsApp us at +91 87676 85016. We are available Monday to Saturday, 10 AM to 6 PM.
Yes, we do! For bulk inquiries, gifting, or wholesale opportunities, please email us directly at sales@vijaytacloset.com.
Absolutely. We follow strict data privacy protocols. Please read our detailed Privacy Policy for comprehensive information on how we protect your data.
Ordering & Payments
We accept all major Credit and Debit Cards (Visa, Mastercard, RuPay), Net Banking, UPI (GPay, PhonePe, Paytm), and Cash on Delivery (COD) for eligible pin codes.
COD is available for most pin codes across India. However, very remote areas might be restricted to prepaid orders only. A small convenience fee may apply to COD orders.
You can cancel or modify your order (change size/address) within 12 hours of placing it, provided it hasn't been dispatched yet. Please email support@vijaytacloset.com immediately with your Order ID.
No. All prices listed on the website are inclusive of GST. The only additional charge would be shipping (if your order is below ₹999) or a COD fee, both of which are clearly shown at checkout.
You can enter your promo code or discount code in the "Apply Promo Code" section during the checkout process before finalizing your payment.
Please check your Spam/Junk folder first. If it's not there, it’s possible there was a typo in your email address during checkout. Contact us with your phone number and full name, and we’ll resend it.
Shipping & Delivery
Yes! We offer free standard shipping across India on all prepaid orders above ₹999.
We dispatch orders within 24-48 hours. Delivery takes 2-4 business days for metro cities and 3-7 business days for non-metro and tier 2/3 cities.
Currently, we only ship within India. We plan to expand to international shipping in the future.
Once your order is dispatched, you will receive an AWB number via email and SMS. You can track it using our 'Track Order' page or directly on the courier partner's website.
Our courier partners typically make up to 3 delivery attempts. The delivery agent will call you before arriving. If you are unavailable, you can request them to attempt delivery the next day.
Once an order leaves our facility and is handed over to the courier, we cannot change the delivery address. Please ensure all details are correct at checkout.
Returns & Exchanges
We offer a 7-day return policy. Items must be unused, unwashed, and have all original tags intact. Please read our Return & Exchange Policy page for full details.
Simply email support@vijaytacloset.com with your Order ID and the reason for the return/exchange. Our team will arrange a reverse pickup within 24-48 hours.
Yes. For hygiene reasons, jewelry and accessories are non-returnable. Items bought during major clearance sales are also considered final sale unless defective.
Once the returned item reaches our warehouse and passes quality check, refunds are processed within 5-7 business days to your original payment method (or bank account for COD orders).
We apologize for the inconvenience! Please email us at support@vijaytacloset.com within 48 hours of delivery with clear photos of the defect or wrong item, and we will replace it free of charge.
For most locations, we arrange a free reverse pickup. In very rare cases where reverse pickup is unavailable in your pin code, we will ask you to self-ship and reimburse standard shipping costs.
Products, Sizing & Care
We have a detailed "Size Guide" link available on every product page. Please refer to our chest, waist, and hip measurements before making a purchase.
We shoot our garments under standard lighting to capture accurate colors. However, slight variations may occur depending on your screen/monitor settings.
For embroidered sets, silks, and heavy ethnic wear, we strictly recommend dry cleaning. For daily wear cottons, a gentle hand wash in cold water is advised. Avoid direct sunlight when drying.
Currently, we offer standard sizes ranging from XS to XXL. We do not offer bespoke tailoring or alterations at this time.
We regularly restock popular designs. You can click on "Notify Me" on the product page, and we will email you the moment it is back in stock.
Accounts & Security
No, you can check out as a Guest. However, creating an account helps you track your orders easily, save your addresses, and enjoy a faster checkout next time.
Simply go to the Login page, click on "Forgot Password," enter your registered email address, and we’ll send you a link to reset your password.
Log in to your account and navigate to "My Profile" or "Address Book" to edit your details. Note: Changing this won't affect orders that have already been placed.
You can click the "Unsubscribe" link at the bottom of any promotional email we send you, or you can contact us directly to be removed from the list.
